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Terms & Conditions
These terms and conditions explain the rules that apply when you access or use Slots Gallery Casino. Please read them carefully before creating an account, depositing funds, playing games or using any related service.
1. About these terms
These Terms & Conditions form an agreement between you and the operator of Slots Gallery Casino. They apply to the website, mobile services, games, account features, promotions and other services made available through the platform. By accessing or using the service, you confirm that you have read, understood and agreed to these terms, together with any rules or conditions shown on relevant pages.
If you do not agree with these terms, you must not use the website or services. Additional rules may apply to particular games, payment methods, promotions or features. Where additional rules are provided, they form part of these terms. If there is an inconsistency, the specific rules for the relevant service will generally apply to that service.
The terms may be updated from time to time to reflect changes to the service, applicable requirements, technology or business practices. The latest version will be made available on the website. You should review this page regularly. Continuing to use the service after an update means that you accept the revised terms.
Eligibility
You must be legally entitled to use online gambling services in the place where you are located. You must meet the applicable minimum age requirement and must not use the service if online gambling is prohibited or restricted where you are. The service is intended for adults only. We may ask you to confirm your age, identity, location or eligibility before allowing access to some or all features.
You are responsible for checking the laws that apply to you. Access to the website does not mean that the service is lawful or available in every location. We may restrict or refuse access where required by law, regulation, platform rules or internal policies.
2. Accounts and acceptable use
Where an account is required, you must provide information that is accurate, complete and current. You must update your details when they change. An account is personal to you and must not be sold, transferred, shared or used by another person. You are responsible for keeping your login information secure and for all activity carried out through your account, unless the activity resulted from a failure by us to protect the service.
- Create and use only one account unless we expressly permit otherwise.
- Do not provide false, misleading or incomplete information.
- Do not allow another person to access or use your account.
- Do not use payment methods that belong to another person without proper authorisation.
- Do not attempt to bypass security, identity, location or responsible gambling controls.
- Do not use the service for unlawful activity, fraud, money laundering or any other improper purpose.
- Do not interfere with the website, games, software, networks or security systems.
- Do not use automated tools, bots, scripts or methods designed to gain an unfair advantage.
You should contact us through the available support channel if you believe that your account has been accessed without permission, your details are incorrect, or a transaction does not appear to be accurate. We may suspend, restrict or close an account where we identify a security concern, breach of these terms, suspected fraud, unusual activity, eligibility issue or legal requirement.
Verification checks
We may carry out identity, age, location, payment, source-of-funds or other verification checks. You may be asked to provide documents or information for these checks. Information supplied must be genuine, current and readable. Until checks are completed, access to deposits, games, withdrawals or other services may be limited. If you do not provide requested information within a reasonable period, or if the information cannot be verified, we may take appropriate action under these terms and applicable requirements.
3. Deposits, play and withdrawals
You may deposit funds only using payment methods made available through the website and only where you are authorised to use those methods. Payments may be subject to checks, processing rules, minimum or maximum amounts and restrictions shown at the time of the transaction. You should check the details carefully before confirming a payment.
You must not deposit funds for the purpose of transferring money to another person or using the account as a banking service. Deposits should be made using your own funds. We may reject, reverse, hold or investigate a transaction where there is a payment issue, security concern, suspected misuse or legal reason to do so.
Games are provided for entertainment. You accept that gambling involves risk and that outcomes are determined by the relevant game rules and systems. You should only play with money that you can afford to lose. A game result is not a guarantee of a future result, and previous wins or losses do not change the probability of later outcomes.
Withdrawal requests may be subject to account verification, payment checks, playthrough requirements that were clearly disclosed, technical processing and other applicable conditions. We may return funds to an eligible method associated with your account or use another method where appropriate. We will not knowingly process a withdrawal in a way that breaches applicable requirements.
You remain responsible for reviewing your balance, transaction history and game activity. If you notice an error, notify us as soon as reasonably possible. Technical or display errors may be corrected, and transactions or game results affected by a clear error may be reviewed in accordance with the relevant game rules and applicable law.
Promotions and bonuses
Any promotion, bonus or special offer is subject to its own terms. Those terms should explain eligibility, entry requirements, expiry, wagering or play requirements, permitted games, withdrawal conditions and any other restrictions. You should read them before taking part. A promotion may be withdrawn, changed or cancelled where permitted by its terms, where misuse is suspected or where it is necessary to protect the fairness of the service.
4. Responsible gambling, privacy and complaints
Responsible gambling
Gambling should be an enjoyable leisure activity, not a way to make money or recover losses. Set limits before you play, take regular breaks and keep track of your time and spending. Never gamble when you are distressed, under the influence of alcohol or drugs, or trying to solve financial problems.
- Use any available deposit, loss, session or time limits.
- Take a break or request account restrictions if gambling is becoming difficult to control.
- Consider self-exclusion if you need to stop using the service.
- Do not chase losses or borrow money to gamble.
- Seek independent help if gambling is affecting your finances, relationships, work or wellbeing.
We may apply responsible gambling measures, including limits, warnings, temporary restrictions or account closure. These measures may be applied at your request or where activity indicates a potential risk. You must not attempt to avoid a restriction by opening another account or using another person's account.
Privacy and communications
Personal information is handled in accordance with the applicable Privacy Policy. We may collect and use information needed to provide the service, process payments, verify accounts, prevent fraud, meet legal obligations, improve the platform and communicate with you. You should read the Privacy Policy for further information about collection, use, storage and disclosure of personal information.
You may receive service messages relating to your account, transactions, security or changes to the platform. Marketing communications will be managed in accordance with applicable requirements and any available preferences or opt-out options.
Complaints and disputes
If you have a question or complaint, contact support using the contact method displayed on the website and provide enough information for the matter to be reviewed. We may ask for account details, transaction information or supporting documents. You should not send sensitive information through an unsecured channel unless requested through an appropriate process.
We will review complaints fairly and may provide a response or request further information. If a matter cannot be resolved through the available support process, you may have rights to use an appropriate external dispute resolution or regulatory pathway, depending on the nature of the issue and the requirements that apply.
5. Website access, liability and general provisions
We aim to keep the website and games available, accurate and secure, but uninterrupted access cannot be guaranteed. Services may be changed, suspended or unavailable because of maintenance, technical faults, communications problems, third-party services, security events or circumstances outside reasonable control.
Content on the website is provided for general information and may be changed without notice. To the extent permitted by law, we are not responsible for loss caused by your failure to protect account information, use of an unsupported device, interruption outside reasonable control, or reliance on information that is no longer current.
Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law or other mandatory requirements. Where a provision is not enforceable, it will be read down or removed only to the extent necessary, and the remaining provisions will continue.
These terms, together with any rules or policies expressly referred to in them, represent the agreement governing your use of the service. A failure to enforce a provision immediately does not waive the right to enforce it later. Rights and obligations under these terms may not be transferred by you without permission.
If your account is closed or these terms end, you must stop using the service. Provisions concerning unpaid obligations, verification, transactions, responsible use, privacy, disputes, intellectual property and liability may continue to apply where appropriate. The version of these terms displayed on the website is the version that applies from its stated effective date.