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Betting Rules
These Betting Rules explain the general conditions that apply when you place bets or play games through Slots Gallery Casino. They should be read together with the website Terms and Conditions, Privacy Policy, Responsible Gambling information and any game-specific rules. By opening an account, depositing funds or placing a bet, you acknowledge that you have read and understood the applicable rules.
General betting conditions
You must be legally permitted to participate in online gambling in your location and must meet the minimum age requirement that applies to the service. Slots Gallery Casino may require age and identity checks before allowing an account to be used, processing certain transactions or completing a withdrawal. You must provide information that is accurate, complete and current. An account must only be used by the registered account holder, and you must not allow another person to access it.
You are responsible for checking that the details of each bet are correct before confirming it. This includes the selected game, stake, wager type, number of selections, odds where applicable and any other available options. Once a bet has been accepted, it will generally be treated as final and cannot be changed or cancelled unless the applicable rules specifically allow this. A bet is not accepted until it is recorded by the relevant gaming system and a confirmation is displayed or otherwise issued.
The minimum and maximum stake for a game, market or promotion may vary. Any applicable limits will be shown during the betting process or in the relevant game information. Slots Gallery Casino may refuse, restrict, suspend or limit a bet where this is permitted by the applicable Terms and Conditions, including where there is a technical issue, suspected fraud, an account concern or a breach of the rules.
- You must use only your own account and your own approved payment method.
- You must not place bets on behalf of another person or permit another person to place bets through your account.
- You must not use the service for unlawful activity, market manipulation, fraud or any other improper purpose.
- You should check the rules for the particular game or betting product before committing funds.
- You are responsible for maintaining the security of your login details and for notifying the service if you believe your account has been accessed without permission.
All times, dates, balances and transaction records are based on the information held by the relevant systems. System records will normally be used to determine whether a bet was placed, accepted, settled or cancelled. If a displayed result differs from the official result or the recorded system information, the applicable official record will generally prevail.
Games, results and settlement
Each game or betting product may have its own rules. These rules can explain how a game operates, how winning combinations or outcomes are determined, which selections qualify for a return, and how ties, void events or interrupted games are handled. You should read the information shown for a game before playing. If a game-specific rule conflicts with a general rule, the game-specific rule will usually apply to that game.
Casino games are determined by the rules and technical operation of the particular game. Where a random number generator or comparable system is used, outcomes are generated by that system and are not selected by individual staff members. Past results do not predict future results. A game cannot be made more likely to produce a win by increasing the stake, changing selections or continuing to play.
Where betting on an event or market is available, settlement will be based on the relevant official result or source described in the applicable rules. If an event is abandoned, postponed, changed, suspended or affected by an error, the relevant market rules will determine whether bets stand, are voided or are settled in another way. Different markets may have different settlement requirements, so you should review the market information before placing a bet.
Errors, interruptions and exceptional circumstances
Reasonable care is taken to keep betting information accurate and services available. However, errors may occur in prices, game descriptions, results, balances, bet confirmations or other displayed information. A bet accepted because of an obvious error may be corrected, cancelled or treated in accordance with the applicable Terms and Conditions. This can include situations where a price, payout, result or game status was clearly incorrect.
If a connection is interrupted, a page closes or a device loses access after a bet has been submitted, do not assume that the bet failed. Check the account history and transaction records before submitting another bet. A bet may have been accepted even if a confirmation screen was not displayed. Where a technical failure affects a game or transaction, the service may investigate and take reasonable action under the applicable rules.
Deposits, winnings and account balances
You must ensure that funds deposited into your account are from a lawful source and that you are authorised to use the payment method selected. Deposits may be subject to processing checks, minimum or maximum amounts and payment-provider requirements. A deposit may not be available for wagering until it has been successfully received and credited to the account.
Your account balance may include deposited funds, winnings, promotional amounts or other credits. These balances may be subject to different conditions. Before using a promotional amount, read the terms that apply to the relevant offer, including any eligibility, wagering, expiry, game or withdrawal conditions. If an offer is not available to you, or if its conditions are not met, the related promotional amount or winnings may not be available for withdrawal.
Withdrawals may require verification of identity, account ownership, payment details and the source of funds. A request may be delayed or declined where information is incomplete, an account review is underway, a payment method cannot be used for withdrawals or the request does not meet the applicable requirements. Any remaining balance may be returned using an approved method or by another reasonable process.
You should review your account history regularly and report any suspected error promptly. If a balance or payment is credited in error, you must not use or withdraw the amount. The service may reverse an incorrect credit or recover the relevant amount in accordance with the Terms and Conditions. You remain responsible for checking that bets, payments and account entries are accurate.
- Confirm that the payment method belongs to you and can be used for online gambling.
- Check the amount before approving a deposit or withdrawal request.
- Keep records of important transactions and account communications.
- Complete any requested verification as soon as reasonably possible.
- Contact support through the available website channel if a transaction appears incorrect or remains unresolved.
Disputes, safer gambling and rule changes
If you believe a bet, game result, payment or account entry is incorrect, raise the issue through the available support channel and provide enough information for it to be investigated. This may include the date and time, game or market, stake, transaction reference and a clear description of the concern. Do not send passwords, full payment details or other sensitive information unless it is requested through a secure process.
A review may require comparison of account records, game logs, payment records, technical information and the applicable rules. Complaints are considered on the information available and may take time where verification or third-party information is required. If the matter cannot be resolved through the initial review, further complaint or dispute options may be available under the applicable Terms and Conditions or relevant Australian requirements.
Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget before you play and only gamble with money you can afford to lose. Take regular breaks, avoid chasing losses and do not gamble when affected by alcohol, stress or other circumstances that may affect your judgement.
- Set personal deposit, spending or time limits where these tools are available.
- Stop playing if gambling is no longer enjoyable or is affecting your finances, work or relationships.
- Consider a break, account restriction or self-exclusion if you need help controlling your gambling.
- Seek independent support from an appropriate Australian gambling-help service if gambling is causing concern.
- If you are worried about another person’s gambling, encourage them to seek support and use available account protection options.
These Betting Rules may be updated from time to time to reflect changes to games, systems, legal requirements or operational practices. The current version published on the website will apply from the date stated or, where no date is shown, from publication. You should review the rules before continuing to use the service. If you do not agree with an updated rule, you should stop placing bets and consider closing or restricting your account in accordance with the available account procedures.